e.l.f. Big Mood Mascara

All orders are shipped within 5 business days via UPS or Fedex. All of our products are shipped from within the United States. Delivery times after your order has shipped are listed below:

United States: 3-8 business days Internationally: 8-14 business days.

We offer free shipping on all orders over $50 in the United States. All other orders have a minimal standard shipping charge. Currently we only ship within the USA

Out of stock items?

We try our best to make sure that our stock levels are always accurate. In the event that an item you ordered just so happens to be out of stock, we will ship the available portion of your order and refund out of stock items.

My package says delivered, but I didn’t receive it. What now?

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Care team, within 7 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

Are there any known delivery delays in my area?

For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm We also recommend visiting the website for your local post office for delays specific to your city!

Please note, Doxi Beauty is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 days for delivery due to courier delays, civil unrest, Covid 19 restrictions and other issues beyond Doxi Beauty’s control. For the most up-to-date information regarding potential delays in your location, please reach out directly to your local Customs Bureau and Postal Institutions.